Question 1

Is this a real online store?

Accepted Answer

This website is a showcase catalog for Shanzen Enterprises. Product pages, pricing and promotions are illustrative. To place a real order or request a quote, call us at (307) 400-4140.

Question 2

How quickly do orders ship?

Accepted Answer

In-stock items are picked and packed the same business day when the order is received before 2:00 PM MT. Standard ground transit is typically two to four business days within the continental United States.

Question 3

What is your return policy?

Accepted Answer

Unopened, undamaged items can be returned within 30 days of delivery for a full refund of the purchase price. Damaged or incorrect items are replaced at no cost.

Question 4

How do I know an item is in stock?

Accepted Answer

Every product card and product page shows a stock indicator. When a quantity is low, the remaining count can be displayed instead of a general in-stock label.

Question 5

Which payment methods do you support?

Accepted Answer

Payment options shown on the site are for the showcase experience. Contact Shanzen Enterprises for current payment arrangements.

Question 6

Do you ship outside the United States?

Accepted Answer

Retail shipping is limited to the continental United States. Contact our team for any special shipping requirements.

Question 7

How is my information protected?

Accepted Answer

All traffic to this site is encrypted over TLS. We do not sell customer information, and we collect only what is required to respond to an inquiry or fulfill an order.

Frequently asked questions

Get the weekly restock list before it sells out